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F.A.Q...
 
 

Have questions about your experience with Polaris Press?


I forgot to upload my design after I checked out, what do I do?

No problem.  Just go to our <upload page> and upload your files.  Be sure to supply the requested information so we know who the files are coming from.

What type of artwork do you accept?

Our preferred formats for artwork are dependent on the particular product you are buying.  In general, vector artwork (Illustrator AI or EPS) is preferred for multi color (not full color) printing.  Full color printing (all UV and Digital printing) can also use raster based images such as TIFF, JPG or PSD files.  ALL raster image files must be a MINIMUM of 72 dpi at full size.  For example, if you are ordering door hangers (4 1/4 x 11), your image file must be 72 dpi at 4 1/4 x 11.  Our preference would be 300 dpi at size.  The larger the piece, the larger the file.

I used Microsoft Publisher to create my door hanger, is that ok?

While we certainly prefer to use professional design tools to create your piece, we understand that the price of these programs is very cost prohibitive.  The upgrades alone cost more than most of the more widely available software out there!  We do accept designs done in just about any of the software packages available.  Please inquire if your file is acceptable.  The two most common file types are MS Word and MS Publisher.  We've even received business cards designed in MS Excel.  Hey, if it's all you know, go for it.  Files formats other than the above listed formats may incur an additional charge to convert.

What if I don't have the ability to provide a design?

We are more than happy to provide design services for you.  Simply email us your design ideas and one of our designers will contact you to further discuss your needs.  Our current design rates are $60/hr for Graphic Design services and $100/hr for Creative Design.  Stock Photos and Clipart Images start at $10 per image.

What's the different between UV and Digital Printing?

UV Printing is Full Color (CMYK) Offset Printing, coated with a special UV Coating.  The UV Coating is very glossy and appears almost like it's laminated.  One important note about UV Coating is that it cannot easily be written on. 

Digital Printing is Full Color (CMYK) Printing using a digital press.  It utilizes the latest in digital printing technology.  This is not to be confused or compared to color copying.  Digital Printing is not as color accurate as offset printing, but is remarkably accurate.  Digital Printing is best suited for short run, quick turnaround jobs.

What is CMYK?

CMYK stands for Cyan, Magenta, Yellow & Black - the four colors used to generate the color spectrum used in full color printing.  These are the same four colors used in your inkjet printer.

Why shouldn't I design my file in RGB mode?

The Red, Green, Blue color spectrum is best suited for devices using a light source such as your monitor, television or scanner.  The use of RGB in your design file will yield unpredictable results at best.  Files submitted in this mode may be delayed and may incur additional charges to convert or to provide a physical proof to verify color accuracy.  There are many RGB colors that do not convert to CMYK.

Why should I use Polaris Press over my local printer or another internet provider?

Polaris Press combines service with quality printed products.  We offer a broad variety of printing services with the utmost of convenience - right from your desktop.  We're local printers ourselves with a store front location, so we know what it takes to care for a customer as if we see them week in and week out.  We carry that service over to our eCommerce services as well.

How long should I expect my printing to take?

Delivery times are dependent on the item you ordered and the shipping method you chose.  Some items include an approximate production time.  Keep this in mind when choosing your shipping option.  Production times are only an estimate and any delay in production should be communicated to you either by phone or email.  You should receive an email indicating that your item(s) have shipped.

Why does the PayPal payment detail show the "Total w/o shipping"?

Your invoice detail is not transmitted to PayPal.  Only the total is transmitted.  Rest assured though, your total includes the shipping option you chose.

What does "Multiple Designs" mean for digitally printed products?

One of the great benefits of digital printing is flexibility.  We extend that flexibility to you to allow you to provide multiple designs and benefit from volume pricing on most digitally printed products.  Here's how it works:  Say you want two different door hangers - one for residential customers and one for commercial customers.  With digitally printed door hangers, you can order 2500 of each and use the 5000 quantity price - a savings of over $300.  Products eligible for multiple designs should have the option available and the quantity of designs available.

I didn't set up an account for my last order but I'd like to reorder.  Do you still have my design?

Yes, we should.  We typically archive all designs for future reorders.  Select one of the reorder options under the design menu for whichever item you are ordering.  We should be able to pull your artwork.  Under Additional Information on the checkout screen, please note your previous order number if possible.

  
 
 


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2013 Events:

May 21 - Our Inaugural Customer Appreciation Event!

Apr 16 - Polaris Press participated in Pope John Paul the Great Catholic High Schools' Career Day.  Had a Blast!

 


Polaris Press
3069 Golansky Blvd.
Woodbridge, VA
22192
(703) 680-6060
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